Hertek's smart sanctuary

Driven by severe staff shortages and an overload of faulty notifications, healthcare professionals at Hertek’s client sites were reaching a breaking point. Together with the healthcare technology specialist, the innovation partner replaced rigid, outdated infrastructure with an intelligent IoT ecosystem: Sonevo. This centralized digital brain has restored peace to the workplace, saving over 7,000 healthcare workers valuable hours each week to reinvest directly into client quality time.

As a software provider in the healthcare sector, family-owned Hertek struggled with legacy software that lacked scalability and was incredibly difficult to integrate with hardware devices. In the field, this flaw triggered a cascade of inaccurate alerts, causing severe alarm fatigue and anxiety among 7,383 healthcare workers. With competitors pulling ahead technologically, Hertek urgently needed to provide its 187 care institutions with a future-proof solution that optimizes scarce staffing and provides effective, reliable client monitoring.

"Sonevo contributes to the well-being and safety of our residents and staff. We notice that a sense of calm has returned to the work floor, allowing employees to provide much more targeted care."

Operating as the dedicated innovation partner, a completely new cloud-based, multi-tenant SaaS platform was engineered: Sonevo. Serving as the "Google Home for healthcare," this smart brain connects more than 200 distinct hardware and IoT device types - ranging from localized geo-fencing solutions to physical sensors - delivering critical alerts within milliseconds with guaranteed arrival.

Through a single, intuitive healthcare worker app and a unified web portal, care teams gain complete, real-time visibility over their clients. Faulty alerts have been eliminated. Staff collaborate faster using integrated chat and calling functions, reclaiming an average of 4 hours of precious time per person, per week. Furthermore, the captured data makes care trends predictable, enabling more effective, customized treatment plans. This milestone successfully positions Hertek right where it wants to be: a top 3 preferred partner for safety and well-being in the Dutch healthcare market.