UI/UX Assessment
Know exactly where your product loses people
One report, in 1 to 2 weeks, ranked from usability catastrophe to cosmetic. We review your product against usability and accessibility standards, then score how your organisation works with UX. You get a ranked list of fixes, not opinions.
We assess UI/UX for -
- products where the numbers are slipping but the cause isn't clear.
- teams that know something is wrong but can't get stakeholders aligned.
- organisations where usability hasn't been tested since launch.
- products that work technically but lose users at every step.
- companies where UX decisions are made on opinion, not evidence.
You can see the numbers slipping. You can’t see the cause.
Support keeps answering the same questions. A feature you invested in goes unused. The team has opinions on what to fix, but no shared evidence, so nothing gets decided. Meanwhile a competitor’s product just feels easier, and your customers notice.
Who is this for?
This is for product owners, heads of digital, and CTOs at mid-sized and large organisations who own a product that people use every day. The right moment is when adoption, support load, or a redesign decision is on the table, and you want evidence before you spend on changes. It also fits teams facing a new accessibility requirement, or weighing whether to improve the current product or replace it.
UI/UX Assessment
What lands on your desk
You get one report that covers two things: your product, and how your organisation works with it. We review the product itself for usability and accessibility, page by page, and run a short scan of your UX maturity. Every finding is ranked, from usability catastrophe to cosmetic, so you know what to fix first and what can wait. We don’t drop a PDF and disappear. We present it live, answer your questions, and if you decide to act, the same people can build the fixes.
A ranked findings list
Every issue is graded from usability catastrophe to cosmetic, so the priority is clear before the first meeting.
A heuristic product analysis
We go through the product page by page, map the user flow and information architecture, and note what helps users and what blocks them.
An accessibility read
We check the product against accessibility standards and tell you plainly where you stand.
A UX maturity ranking (optional)
A 45-minute scan places your organisation on a growth model and shows the next practical step.
Recommendations you can act on
Concrete fixes, the low-effort wins marked first, with direction on adoption and customer satisfaction.
What to expect
How we turn a UI/UX Assessment into a clear plan of action
Understand
We start with a scoping session and access to the product and its data. We look at usage data, metrics, and how the product is meant to work. A product demo and a question hour with your specialist fill in the rest.
Analyse
We review the product the way a careful user would, page by page. We map the user flow and information architecture, and check usability and accessibility against established standards. Each finding is recorded and graded.
Scan
In a 45-minute call we look at how your organisation works with UX today. We place you on a maturity model, from ad hoc to structured. This shows where the method, not just the product, can improve.
Report
We write up the findings and recommendations in one report. Issues are ranked from catastrophe to cosmetic, with the low-effort wins marked. We present it live, so the context comes with the document.
Act
A report only matters if something changes. We point to the fixes worth making first, and because we design and build platforms ourselves, the same team can take them on. No handover to a separate agency.
The team beside you
You work with the UX/UI specialists from our SmartCode team, the same people who design and build the platforms we ship. A lead runs the product analysis and writes the report. For the maturity scan, that specialist runs the 45-minute session with you. No account managers in between.
Where it sits
In our Digital Acceleration Framework
In our Digital Acceleration Framework, the product is the house people live in every day, and strategy is the roof that decides what gets built next. A UI/UX Assessment sits in the Digital Strategy layer, the part that gives you competitive advantage and control. It tells you, with evidence, whether the product you have is worth improving or worth replacing, before you commit budget to either. From here the work can move into software and automation, or stay focused on targeted UX fixes. Design, build, run and defended in Europe.
Not sure the product is the problem?
30-minute UI/UX consultation
Free 30-minute consultation
A 30-minute call to scope your UI/UX Assessment and decide if it is the right next step.
What we cover in the call
• Your product and who actually uses it.
• The symptoms you are seeing right now.
• The access and data we would need.
• Scope, fixed price, and timing.
What you leave with
• A clear yes or no on whether an assessment fits.
• A first read on where the friction sits.
• The scope and a fixed price if you go ahead.
If an assessment isn’t the right move, we’ll tell you that too.
The ten questions you're already asking
It is a structured review of your product’s usability and accessibility, plus a short scan of how your organisation works with UX. You get a ranked list of findings and clear recommendations.
It is the same idea. A UX audit usually looks only at the product. Our assessment adds the organisation side, the UX maturity scan, so you see the symptoms and the cause.
1 to 2 weeks, from the scoping session to the report.
€3,500 excluding VAT, fixed. You know the price before you start.
Access to the product and its usage data, a product demo, a question hour with your product specialist, and a 45-minute call for the maturity scan.
The report ranks fixes from catastrophe to cosmetic and marks the low-effort wins, so your team can start with what matters most and see results quickly.
Yes. We review the product against accessibility standards and tell you plainly where you stand.
No, it is optional. The 45-minute scan is useful if you want to improve how your team works with UX, not just the product itself.
One report: an introduction, the product analysis with findings per page, the optional maturity ranking, and recommendations.
Yes. We design and build platforms, so the same team can take on the fixes. No handover to a separate agency.